AI Facility Operations
FacilityAI gives DSO leaders a single source of truth across every location — equipment, vendors, compliance, maintenance, and financials — with a 24/7 AI layer that handles intake, dispatches vendors, chases ETAs, and flags risks before they cost you chair-time.
Practice locations managed per organization
AI coverage across time zones and channels
Integrated operational domains in one platform
HOW IT WORKS
Facility AI runs operations like a team of specialized staff — intake, triage, dispatch, and follow-through happen without waiting for a human to remember the next step.
Issues come in by SMS, WhatsApp, email, or the app from any of your locations. Facility AI categorizes, routes, and opens a work order with full context — no "call this number for X" routing.
The right vendor is engaged with full context, ETAs are pinged on cadence, slipped commitments are chased, and completion is verified with GPS-stamped, photo-proof from the field tech's iOS app.
Stale tasks, overdue PMs, lapsing COIs, lease expirations, and SLA breaches are detected continuously. High-stakes decisions land as one-tap approval cards — AI doesn't act unilaterally on what humans should own.
FEATURES
Everything your facilities team needs to run multi-site operations without adding headcount — and nothing they don't.
Dental chairs, compressors, imaging units, autoclaves, and CBCT machines tied to each operatory — with PM scheduling, warranty tracking, and full service history per asset. Failures become events you prevent, not surprises that kill revenue.
Centralized vendor directory with per-vendor portals, COI and W-9 expiration tracking, 1099-ready reporting, and performance metrics. Never find out at the worst moment that a vendor's coverage lapsed.
Executive dashboards across every location — open work, overdue items, spend by vendor and category, AI-surfaced risk alerts, and one-tap approval cards on your phone for vendor selection, billing, and lease renewals.
Office manager and vendor-facing communications handled transparently in English or Spanish across SMS, WhatsApp, and email. No translation step. Internal staff comms stay in English.
INTEGRATIONS
Join DSOs using Miladental to run every practice from one operations platform — with zero blind spots.
FAQS
Most practices go live within 5–7 business days. We handle all integration setup on our side.
We support Dentrix, Eaglesoft, Open Dental, Curve, Carestream, and 12+ more PMS platforms.
No. MILA agents update automatically. You never need to retrain or reconfigure anything.
We are HIPAA compliant with AES-256 encryption, SOC 2 Type II in progress, and 99.99% uptime SLA.
Yes. Our Verification API lets developers build real-time verification infrastructure into any workflow.
Absolutely. MILA is purpose-built for scale. We support single practices up to 100+ location DSOs.
